Proper old fashioned, professional domestic appliance supply, installation and servicing.
My 15 year old Zanussi washing machine died about 10 days ago. An engineer from this company came to my premises to diagnose the problem (I did not expect him to do much more than read the last rites, so to speak) and confirmed that it was terminal as I had expected. A couple of days later, I called in to their shop, discussed options for a replacement, purchased same and arranged for an installation visit. 3 days after `that`, installation completed on promised date and new machine in place and working, courtesy of friendly engineer who kept me informed on progress.
Double kudos here actually since removal of the dead machine and installation of the new one meant lugging very heavy objects up and down 11 (!) steps to my front door.
All work completed on schedule, no hassle, no unexpected glitches. What a contrast with my previous washer installation from one of the *big boys* (company whose name begins with `C`) whose allegedly expert technicians could not complete the installation because it was slightly non standard requiring the additional expense of a 3d party Plumber visit (this plumber didn’t do a particularly good job, either, but that`s another story).
Also, I’d asked for a replacement element for my cooker, where the fan oven had stopped working. The engineer brought the part with him and knew the agreed price for this. However when he inspected the cooker, he quickly determined that it was not in fact the element which was at fault. Result: proper diagnosis of the cooker problem. I am now confidently expecting a call from this company to discuss repair details within the next few days.
Fenny Appliances are the real deal. If you live in MK I now can’t think of a single reason for going anywhere else for washer and cooker installation and service (not gas appliances though; according to their website they don’t fix fridges either, which is OK – you should stick with what you know).
Many thanks to Fenny Stratford Appliances.