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01908 632255

01908 632255

June 19, 2024
Repair If You Care
Kenwood Service Centre

 Your input is important to us. Please provide your valuable feedback. Here are some reviews from our clients: Submit a Review

Absolutely brilliant! Thank you Paul for being able to fix my washing machine so quickly and for keeping me updated with the delivery of the replacement parts etc. Amazing service amazing knowledge I can’t thank you enough.

Blake White
May 16, 2024

Excellent as ever.

Fiona Atkinson
May 6, 2024

Excellent service from Paul today. Job done
Very quickly and no fuss or mess. Would certainly use again and highly recommend. Thank you Paul.

Mrs Carole Foot
April 29, 2024

Great service from Paul today. Had problem with my oven yesterday and he came today and fixed it.
Would highly recommend him and would certainly use his service again.

Carole Foot
April 29, 2024

The company have repaired many of my appliances over the years, fast response, fair price and always with a successful outcome

Wendy Bourne
February 26, 2024

Great service from Paul to fix our coffee machine.

David Whitaker
February 25, 2024

Excellent service. Rang Paul yesterday afternoon and fixed today very friendly and professional definitely recommend .

Stephanie Howe
January 11, 2024
Another VERY satisfied customer. I was making ice cream in my lovely Kenwood this morning, when it jammed and I couldn’t open it – facing loss of pudding for tonight’s guests and long repair to the mixer. Paul popped-in between jobs and sorted it quickly and professionally (whilst giving me gentle advice about not altering the body location pin myself).
An excellent job.
James Clifton
January 4, 2024

Paul was incredible last year. He helped replace my kitchen oven element on the 23rd of December. I can’t say how thankful I was especially considering the time of year it was. Thank you very much Paul.

Vincent Pretorius
January 3, 2024

Email Paul late yesterday evening as the door on my oven had fallen off got a response first thing this morning and he was here just after 10am and fixed the door for me. He’s been here before to fix the fan on the oven a great guy and a very good service provided would definitely recommend him

Bernadette Head
December 30, 2023

Fantastic service from Fenny Appliances! Our oven went bang the night before Christmas Eve. Such a fast response and our oven fixed by 9am Christmas Eve morning!

Helen Carter
December 24, 2023

An engineer replied to my call and visited all in the space of few hours. Identified the problem with my washer/dryer and put it back into working order. Very friendly chap , kept me informed of what was being done. Left everything in good order. Highly recommended.

Kate shallis
December 19, 2023

Immediately responded to our call and found that a plastic part on our washer dryer had failed. Made a replacement from metal and returned the next day to make the repair. Perfect. Highly recommend

David Garratt
November 11, 2023

We really are most grateful to Paul for coming round to repair the washing machine. It stopped working with a full load of washing inside and he came round the same day, found the problem, ordered the part and came back the next day and completed the repair. We are most grateful for the friendly and efficient service Paul gave us all at a very reasonable charge and would certainly recommend him to anyone-thanks again, Paul

Julie Porter
November 3, 2023

Thank you Paul for installing new dishwasher, not an easy job but with perseverance you sorted it. Thank you good job expertly done

Mrs Harris
November 1, 2023

Thank you so much for repairing our oven and grill. Quick service and very professional would highly recommend.

October 27, 2023

Exceptional good work. Thank you Paul.

Fran Parish
October 18, 2023

Phoned late morning to ask for assistance and spoke with Paul. Explained my dishwasher had stopped working. He said he could visit in the afternoon, and he arrived acouple of hours later. Within 10 minutes he had found the problem and had removed the piece of broken glass which had jammed in the pump.
Brilliant service!

Richard Parish
October 17, 2023

Great service- prompt and v reasonable price. Highly recommended.

Susan Hilton
September 19, 2023

I have tried so hard to leave Paul a 5* rating, on various, I don’t have a google account but he gives the most amazingly good service at the most reasonable prices and utmost care and honesty, so rare these days, absolute 10* from me, its worth the journey for me to know I have not only the best service but he will accommodate the best he can and be honest, thank you Paul at Fenny Appliances. Jane from Wendover.

Jane Dunkley
October 26, 2022

Fantastic fast service. Really knowledgeable and very reasonable

Pam Lennon
October 19, 2022
Paul, thank you for taking so much time to talk through the issues with our NEFF dishwasher. Having spoken to you yesterday to outline the difficulties and following your prompt return call to day to consider the options it has been possible to get the equipment working again, We really do appreciate your considered technical help and hope we do not need to call again! Helen and Stewart Jones
August 17, 2022
We had another piece of excellent service from Paul today. Our washing machine failed over the Easter weekend, Paul diagnosed the likely fault and had a replacement part fitted by 13.00 the first day after the holiday weekend. Three cheers and DOUBLE Brownie points for this service!
Bill Walford
April 19, 2022
Had an issue with our cooker main oven not working. I made 3 phone calls including to the manufacturer. Not only was Fenny Appliances the best quote but Paul first called round to check the cooker, the problem and the parts needed for the repair. Parts arrived and it was all fixed within 5 days of my first call. Could not ask for more. Many thanks.
Edward Ward
December 6, 2021
Paul has been most helpful in getting an obscure fault sorted out on a Bosch dishwasher. He was also able to offer some immediate advice relating to a troublesome Hoover tumble drier, which he followed up with a service visit. In total, this was excellent customer care, excellent service and a very reasonable fee.
Posted By: Bill Walford
Bill Walford
November 24, 2021
Excellent same day repair to Beko Cooker Oven thanks Paul we recommend your services to anybody
simon goodwin
November 16, 2021

Paul was exceptional in every way – advice provided, standard of work, timeliness & punctuality, customer service and cost efficiencies. I & my dad were very impressed.

Paul was a pleasure to deal with from start to finish. Highly recommended.

Bukky Oshikoya
October 20, 2021

My oven fan went ’pop’ on Thursday, Paul came to fix it first thing on Friday – It wasn’t just the fan and he needed to do extra investigation to find the fault. I’m impressed with his perseverance and friendliness.

patricia anderson
June 14, 2021
I would like to thank Paul for his superb prompt efficient service, during the Easter Holiday. Paul was helpful knowledgeable for our old cooker and nothing was too much trouble for Paul to fix our cooker after i broke the door. I cannot recommend Paul enough. I have used Fenny Appliances in the past and I will definitely be using Paul again and again.
Thanks very Much Paul from Fenny Appliances.
Much appreciated Mark (no longer in the dog house)
Mark Kleanthous
April 17, 2021

Contacted Fenny Appliances at 8.30am this morning as I had a problem with my washing machine. I had a call back and Paul came to the house within the hour. He fixed the problem and I highly recommend the company. We have used them over the past few years and they are friendly, professional and reliable.

Jane Fox
March 31, 2021

Many thanks for your super quick response. fixed washing machine, we envisaged being without over xmas but thanks your company that’s not the case

December 22, 2020

Our oven packed with no heat generating from oven. After conversation and fantastic advice. I managed to get the correct part from this chap. Very helpful.
Oven now working so we can cook again.
Paid for parts by contactless payment.
Would recommend to anyone who needs help.

Thank You
Fenny Appliances
You saved the day

Paul Cooper
December 19, 2020

I would just like to say a massive thank you to Paul today for excellent service. Fast response to my enquiry and speedy delivery with the part to my door. I will definitely be using Fenny Appliances again.

Toni Mitchell Tilbury
November 10, 2020

Kenwood Multione repaired by Paul fantastic service quick repair and very reasonably priced. Would highly recommend to anyone wanting white goods repaired.

Linda Langley
October 30, 2020

Our washing machine broke last week stating f06 (faulty door) and we called fenny appliances for the locking mechanism and got the part in really quickly. Fast, professional service and would recommend to anyone.

Becca Cook
October 22, 2020

Can’t fault the professional and considerate service!!
Thank you so much
Highly recommended

Joanna Johnson
September 30, 2020

Paul – I just want to thanks for your prompt response to our recent enquiry and for completing the work as soon as the part became available.

Great service at a very fair price.

Andrew Hall
September 23, 2020

Within an hour of speaking to Fenny appliances my part was delivered to my house. Amazing good old fashioned service which is so hard to find.
Thank you once again.

Wendy Tipper
August 18, 2020

Thanks Paul, service could not be better and price was better than on-line suppliers. Will recommend to anyone, and will use again. Cheers

Phil Adams
April 1, 2020

Thank you SO much for the best service EVER at the 11th hour! Called at 0901 on 23/12 as my oven sounded like Concorde taking off (and, of course, I was hosting Xmas)! Sir Galahad (AKA Paul) turned up at 1105, replaced motor bearing and cleaned up housing, all done with the cheeriest manner, within 35 mins! A huge relief and the best Xmas present I could give to my family (who were cooking due to my incapicity). A Happy New Year to you all!

Philippa Cripps
December 27, 2019

I am delighted with the very prompt and most excellent repair to my truly ancient Kenwood Chef – it is now better than new.

July 15, 2019

Thank you so much for fixing our oven 🌟👍🏻 amazingly quick service and very friendly. Will defo use you again if needed. Highly recommended . Merry Christmas 🎄

Donna Dryden
December 19, 2018

Big thanks to Fenny Appliances for mending my Dyson Hoover. Cheap quick and like new again thank you very much

Stewart Ball
December 16, 2017

Wow – what incredible service. Called them this morning, came out within 30 minutes – couldn’t sort the problem so only a small call out charge – I would recommend them absolutely – thank you

Vicky Trumper
July 7, 2017

Our Bosch oven was repaired by Paul. His work was excellent. We would highly recommend.

Bruce Parker
May 15, 2017

Cannot recommend Fenny appliances high enough, they helped me locate the oven part I needed over the phone and emails taking up time with no guarantee that they would get any work out of it, when I got the part Paul came out the next day and fixed it, very efficient and likeable man.

January 31, 2017

Our oven element failed on Xmas day. Dropped Fenny Appliances an email at 4pm for them to respond to at their convenience.

Received an reply from Paul. Within the hour I had picked up the part, I was back home, and the oven was working.

Friendly, professional service on a day few others would have even responded.

December 25, 2016

Great service- same day solution! Competitive quotes and friendly staff. Will definitely use this company again.

December 13, 2016

Have used Fenny Appliances twice now, really pleased a super repair shop and very reasonable.

Phyll Brown
December 2, 2016

Fenny Appliances are brilliant! I did something very foolish with my Magimix involving a very old hard Christmas pudding and it didn’t go well. I called Debbie on Tuesday afternoon and explained my predicament and she was very kind and helpful, I took it in on Wednesday morning and was reunited with my Magimix on Thursday afternoon. I know I was lucky as they had the parts but what service! Thank you so much Paul for your speed and Debbie for your humour and kindness. I also realise I use it most days so I badly needed it back especially with Christmas on the horizon. I have used Fenny Appliances before and remembered they were good and they really are. I`ll try not to break anything else but if the worst happens I`ll definitely be back.

Margot Male
December 1, 2016

Hi Paul, just like to thank you for you assistance today. The lady was most helpful, it was refreshing to be helped by your company in such a special way. I will be recommending you to our friends, once again a big thank-you.

Graham Eagles
July 19, 2016

Dishwasher break down this time!!
Once again fast and efficient brilliant service from Fenny Appliances.

Tina Gale
March 16, 2016

One of the hinges on our integrated Electrolux fridge door broke which meant that the door wasn’t sealing correctly. I emailed Paul the next day to see if he could help, even though they don’t actually repair fridges, and got an immediate reply. We exchanged a further couple of emails, I gave Paul all of the details, and he supplied me with two replacement hinges the day after, at half the price of Electrolux originals. It took 15 minutes to fit them and the fridge door is now perfect again. Another example of first class service from Paul and Fenny Appliances. Can’t recommend them highly enough.

Glyn Wood
February 13, 2016

A huge thank you for a very prompt, and comprehensive installation service for our washing machine and tumble dryer on sat 9th Jan. Your engineer was most contentious and knowledgeable and we will not hesitate to use your services again.

January 11, 2016

Fenny Appliances are helpful, punctual, informative, friendly, proficient, efficient and local.

October 13, 2015

Professional, reliable and affordable. I would definitely recommend Paul and the back room team.
Thanks you for my working (and safe) Cooker!

August 14, 2015

After 15 years loyal service my washing machine died. Normally I would have gone to John lewis or Currys for a new one but suddenly remembered we have a local dealer in Fenny. I like to support our local shops so bought a new machine at Fenny Appliances on Saturday with help and advice from Debbie. Surprised to hear that delivery would be on Monday as I expected to wait at least a week.Steve phoned on the Monday to say he would be with me in twenty minutes. He fitted and tested the machine expertly, in super quick time and took away my old machine. Excellent service from very pleasant,courteus, friendly staff. Highly recommend this shop. Glad I didnt go to John Lewis or Currys who charge double for delivery,instalation and removal of old appliance.

Christine Chapman
August 6, 2015

First class customer service and support. As an enthusiastic amateur I thought I’d have a go at fixing the oven myself. With exceptional parts support from Debbie and sound advice from Steve I was able to identify the faulty part, replaced it and restore our oven to working order, just in time to cook the father’s day meal. You don’t get this level of support from any online store, local is best and these guys prove it. All of that on a Saturday.

Richard Clark
June 20, 2015

My Miele washing machine had decided to pack up, phoned Fenny Appliances on a Monday, they were helpful and polite and could offer me an appointment on the Wednesday. On Wednesday I had a call from them saying when they would arrive, what they believed the problem was and a Quote if the diagnosis was correct. The engineer arrived who was friendly and courteous, he had the correct part, fixed it and charged me the amount I was quoted. This type of service is rare, they are absolutely brilliant and I have already recommended them to friends. Many thanks Fenny Appliances

May 28, 2015

Fast response at a very reasonable price. Paul provided a professional service and our oven was fixed within 24 hours, thank you so much.

Alison George
May 20, 2015

After being let down by another company I contacted Fenny Appliances about my broken down washing machine. I left a message late on Friday evening, they called me back on the Saturday morning and by early Monday afternoon I was doing my second load of washing after they had fixed the machine.
The was carried out quickly and cleanly at a very reasonable cost. The engineer was clearly very knowledgeable and had an obvious pride in his abilities and work.
I think what I got is usually called good old fashioned service; in my experience it was better service than much of what you could get in the past.
Brilliant local company. I will certainly use them again for any repairs and for any spares.
Rai Darke

Rai Darke
April 15, 2015

Many thanks to Scott who saved us a couple of new circuit boards on our Bosch Dishwasher by his painstaking checking and reestablishing power to water damaged parts. Turned up when expected and did an excellent job even though it was Friday 13th! Many thanks again.

John Hunt
March 13, 2015

Have called in a few times for spares or repairs and have not been disappointed.
They want to help, price are releasable and you don`t in anyway feel `ripped off` which sadly in today`s world is often the case.

Thank you Fenney Appliances

February 16, 2015

hurrah – we had a hot dinner tonight thanks to Paul from this company. Excellent job – almost a pleasure to part with my money. Use this firm you will not be disappointed.

Sheila Williams
October 20, 2014

I would highly recommend Fenny Appliances. Paul was very efficient, helpful and gave us very prompt attention.

Richard Mann
September 29, 2014

Proper old fashioned, professional domestic appliance supply, installation and servicing.
My 15 year old Zanussi washing machine died about 10 days ago. An engineer from this company came to my premises to diagnose the problem (I did not expect him to do much more than read the last rites, so to speak) and confirmed that it was terminal as I had expected. A couple of days later, I called in to their shop, discussed options for a replacement, purchased same and arranged for an installation visit. 3 days after `that`, installation completed on promised date and new machine in place and working, courtesy of friendly engineer who kept me informed on progress.
Double kudos here actually since removal of the dead machine and installation of the new one meant lugging very heavy objects up and down 11 (!) steps to my front door.
All work completed on schedule, no hassle, no unexpected glitches. What a contrast with my previous washer installation from one of the *big boys* (company whose name begins with `C`) whose allegedly expert technicians could not complete the installation because it was slightly non standard requiring the additional expense of a 3d party Plumber visit (this plumber didn’t do a particularly good job, either, but that`s another story).
Also, I’d asked for a replacement element for my cooker, where the fan oven had stopped working. The engineer brought the part with him and knew the agreed price for this. However when he inspected the cooker, he quickly determined that it was not in fact the element which was at fault. Result: proper diagnosis of the cooker problem. I am now confidently expecting a call from this company to discuss repair details within the next few days.
Fenny Appliances are the real deal. If you live in MK I now can’t think of a single reason for going anywhere else for washer and cooker installation and service (not gas appliances though; according to their website they don’t fix fridges either, which is OK – you should stick with what you know).
Many thanks to Fenny Stratford Appliances.

Ros Calverley
September 28, 2014

We had a bit of a panic when our fan oven stopped heating up whilst preparing dinner. I contacted Fenny Appliances first thing the following morning using their online contact form. Within the hour Paul had responded to me with an idea of what the problem was and the cost to fix it. He then managed to fit me in that day and everything was up and working again by early afternoon. I was so impressed that our problem was fixed within 4 hours. We have used Fenny Appliances before for the repair/service of our Hoover and have always been pleased with the level of service we’ve received but this was exceptional. I wouldn’t hesitate to recommend them.

Glyn Wood
September 9, 2014

My washing machine developed some problem yesterday, contacted Fenny Appliance by phone and they were very understanding and helpful. They booked me an engineer for this morning and he came sharp 9am and fixed it and all done by 9-30 am. A very professional though friendly service, highly recommended.

Mo Khan
August 5, 2014

Absolutely fantastic service, I took my Delonghi bean to cup coffee machine in as it had a fault and was too expensive to just replace. They fixed it for a great price and even descaled it. The machine now works perfectly again and I am very happy. I would thoroughly recommend Fenny Appliances and will definitely use them again if the need arises.

Jamie Brock
May 20, 2014

Great service. I called lunchtime and was visited within 2 hours same day. Heating element problem was fixed in 15 minutes. Would recommend.

Ed Ficek
January 16, 2014

Thank you for your prompt and wonderful service. I came in on Tuesday with the broken part of my daughter’s liquidizer which I had brought home from the Isle of Man. Yesterday I had a telephone message to say that the piece was in. I collected it this morning and got it straight into the post. I know that my daughter will be delighted to have her liquidizer working again. You are wonderful.

September 27, 2013

I was really impressed with the service and how knowledgeable Steve was and how he worked. He was brilliant and I was so thankful that he came so quickly. Well done and thank you to you all.

Mrs Anderson
August 6, 2013

Many thanks for your prompt and efficient service. You managed to diagnose and repair our old but trusted top loader washing machine (no longer made)and even had the obscure part in stock so you could sort it out for us. Plus you gave my husband good advice on a few problems that we’d had and gave us valuable information about maintaining the machine. We wouldn’t hesitate to recommend you to our friends, plus you have good deals on appliances.

Jane and John Doré

Jane Doré
July 19, 2013

I just wanted to say thank you for all the communication and your work. Our coffee machine works very well now, thank you for fixing it. We remember you every morning when we have our lattes 😉

September 14, 2012

Fantastic! The engineer came and fixed my cooker within a few hours. Would definitely use them again and recommend them highly! Thank you.

September 2, 2012

I needed a repair on my 1980’s Kenwood Chef, Fenny Appliances brought my machine back to life.

May 2, 2012

Rented a Bissell Big Green Deep Cleaning Machine & I was over the moon with the results 🙂

February 28, 2012

The element on my Smeg oven broke only 3 months out of warranty. Fenny Appliances were unbelievably helpful before, during and after the repair was carried out within 24 hours. Helpful, fast and reliable. A trait that’s sadly lacking with major appliance manufacturers. Keep up the good work!

February 15, 2012

Top servise the engineers really knew their stuff

February 9, 2012

My cooker broke 2 days before christmas, FA fixed it in time for the Christmas Turkey. Thank You!!

December 29, 2011
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