My Miele washing machine had decided to pack up, phoned Fenny Appliances on a Monday, they were helpful and polite and could offer me an appointment on the Wednesday. On Wednesday I had a call from them saying when they would arrive, what they believed the problem was and a Quote if the diagnosis was correct. The engineer arrived who was friendly and courteous, he had the correct part, fixed it and charged me the amount I was quoted. This type of service is rare, they are absolutely brilliant and I have already recommended them to friends. Many thanks Fenny Appliances